SHIPPING, RETURNS AND
DENIS GAGNON’S SHOP
DENIS GAGNON’S SHOP
Orders placed on our website www.denisgagnon.ca are shipped within three days received from the Atelier-Boutique Denis Gagnon with the service of CANADA POST.
We communicate the tracking number via the Canada Post service.
RETURNS, EXCHANGES AND REFUNDS
The Denis Gagnon’s shop accepts returns and exchanges of products at regular prices within seven days of receipt of the item as long as the following conditions are met:
– The product has not been worn, has no odors or has not been damaged in any way.
– No alteration requested by the consumer has been made to the item.
– This is not a custom made item for the customer.
If one or more of the conditions presented above are not met, the Denis Gagnon’s team reserves the right to refuse the return or exchange.
All sale priced clothing is considered FINAL SALE as well:
– For clothes on sale at a percentage greater than or equal to 50% of their initial price, no refund or exchange is applicable.
– For clothes on sale at less than 50% of their initial price, no refund is applicable but a store credit corresponding to the full price of the purchase is offered to the customer.
Note that alterations can be made at the Atelier-Boutique, with an additional cost applied.
Return shipping is at the expense of the customer. Denis Gagnon’s shop assumes no responsibility for the transport of the return of an item to the store and is therefore not responsible in the event of theft, loss or enventual damages.
The item must be returned in a carefully sealed package to the following address:
DENIS GAGNON WORKSHOP
170 SAINT-PAUL STREET WEST
H2Y 1Z7 MONTREAL, QC
Once the item has been sent, please let us know the name of the carrier and the tracking number at firstname.lastname@example.org
In the case of a refund, it is done via the SQUARE platform directly on your bank account or by check depending on the situation.
Refund is only made once the item has been received and after verification of it.
DENIS GAGNON’S BAZAAR
Orders placed on our website www.denisgagnon.ca for small items are shipped within three business days from the Atelier-Boutique Denis Gagnon with the CANADA POST shipping service. We communicate the tracking number via the Canada Post service.
For products of large size or heavy weight, it is mandatory to make a collection service in store (Pick-up in store).
However, it is possible for us to organize a delivery for the customer with a shipping service independent of our Atelier-Boutique.
We are committed to organizing the shipment with the customer and providing them with an estimate of the delivery costs before sending the item(s).
If the customer waives delivery, we undertake to refund the item.
Denis Gagnon’s is not responsible for transport once the item has been shipped. Then, we are not responsible for any theft, loss or damage.