170, Saint-Paul O. street, Montréal, QC, H2Y 1Z7

Monday to Friday : from 9 am to 5 pm
Saturday : from 12 pm to 5 pm
Sunday: Closed

Frequently asked questions

How long does it take for you to ship my order?

We commit ourselves to ship your order the following working day after the date of purchase. You will be notified by email as soon as your package has been shipped.

What is the delivery time?

The delivery time ranges from 3 to 10 days in Canada and in the United States of America. Please contact us for a shipment in a country outside of North America.

What is the return policy?

If for some reason you are not fully satisfied with your item, you have the opportunity to send it back to us within thirty days of the delivery. We shall propose you an exchange or a store credit, as applicable.

To be returned, your item must be in its original condition, unused and unaltered. It must not have been washed. Items must be returned in their original packaging with all tags still attached.

Shipping costs and return costs are not refundable.

The store credit or the exchange will be allowed once all the items have been received by Denis Gagnon.
In case of loss and that you cannot provide us with a proof of your shipment, Denis Gagnon could not be held responsible. We could not, therefore, proceed to an exchange or a store credit.

Please contact us before returning any item at info@denisgagnon.ca or at 514-935-6360 from monday to friday, 11am – 6pm (Montreal time).

Are the return shipping fees at my expense?

The return costs are the customer’s charge. It is recommended to choose a shipment with tracking.

Is it possible to get a refund?

Please note that we do not offer any refund. However, we can offer a store credit available online or in the Denis Gagnon store.

Call us

Phone number: (+1) 514 935-6360

Write to us